OctoCare Support Hub.
Get help with device checks, IMEI safety information, eSIM setup, pSIM support, travel plan questions, and OctoNet launch updates.
Device Compatibility & Safety
OctoNet Mobility is being designed to support both eSIM and pSIM options. Customers should always check device compatibility and device safety before activation.
Device Compatibility Check
Check whether your phone may support OctoNet travel eSIM or future pSIM service.
- eSIM compatibility
- Unlocked device status
- EID / eSIM readiness
- Dual SIM support
- Travel eSIM support
IMEI Safety Information
Buying a used phone? Check whether a device may be reported lost or stolen before activation.
- Find IMEI by dialing *#06#
- Check blacklist / lost-stolen status
- Understand carrier restrictions
- Help prevent device activation issues
Lost or Stolen Phone Help
If your phone is lost or stolen, protect your account and contact your current provider as soon as possible.
- Change important passwords
- Contact your carrier
- Report theft if needed
- Do not buy suspicious used devices
OctoNet does not track customer phone locations.
eSIM and pSIM support.
OctoNet Mobility is being prepared for digital eSIM setup and physical SIM support where available.
eSIM Setup
For eligible unlocked eSIM-compatible phones.
- Confirm your phone supports eSIM.
- Confirm your phone is unlocked.
- Install using QR code or app-based setup when available.
- Turn on the travel data line.
- Manage your home SIM settings to avoid home carrier roaming charges.
pSIM Setup
For customers who need or prefer a physical SIM option.
- Confirm your device supports the required SIM size.
- Confirm your phone is unlocked where required.
- Insert the physical SIM card.
- Follow activation instructions.
- Restart your device if the service does not appear right away.
Common support questions.
Does OctoNet track my phone location?
No. OctoNet does not track customer phone locations. IMEI safety information is for checking whether a device may be reported lost or stolen, not for location tracking.
How do I find my IMEI?
You can usually dial *#06# on your phone. Many devices also show the IMEI in Settings under About or Device Information.
How do I know if my phone supports eSIM?
Look for an EID in your device settings or by dialing *#06#. If your phone has an EID and is unlocked, it may support eSIM. Final compatibility depends on the exact model and partner rules.
Will OctoNet support physical SIM cards?
OctoNet is being designed with both travel eSIM and pSIM support in mind where partner supply allows it.
Is travel eSIM a full phone plan?
Travel eSIM plans are usually data-only unless otherwise stated. Calling and texting can often be done through internet apps like iMessage, FaceTime, WhatsApp, Messenger, or similar services.
Can I use hotspot?
Hotspot availability depends on the destination, partner network, device, and plan rules. OctoNet should confirm hotspot support before public sale.
Need help from OctoCare?
Use the support form or email OctoNet for travel eSIM questions, app feedback, device questions, or launch updates.